Shipping policy

Comprehensive Shipping Policy

1. Order Processing Time

Processing Schedule: All orders placed for Moon Patch products are processed within 1 to 3 business days (excluding weekends and statutory holidays) after receiving your order confirmation email.

Confirmation Updates: You will receive a notification via email or SMS once your order has officially shipped, along with a tracking link to follow your delivery progress.

Peak Periods: During high-demand periods or sales events, order processing times may extend by an additional 1 to 2 business days.

2. Shipping Rates and Delivery Estimates

Standard Shipping: Estimated delivery time is 8 to 15 business days after order processing. Shipping fees are calculated and displayed dynamically at checkout based on your location and total cart weight.

Delivery Windows: Please note that delivery timeframes are calculated in business days and begin once your package has been handed over to the courier.

3. Order Tracking and Delivery Confirmation

Tracking Details: Once your package is dispatched, you will receive an automated shipping confirmation email containing your direct tracking number.

Tracking Updates: Please allow 24 to 48 hours for tracking activity to update on the carrier's portal after you receive your shipping notification.

Assistance: If you have not received tracking information within 5 business days of placing your order, please reach out to our customer support team with your name and order number.

4. Delivery Address & Address Accuracy

Customer Responsibility: Customers are responsible for reviewing and providing a complete, accurate, and deliverable address at checkout.

Address Changes: If you notice an error in your shipping address, please contact us immediately. Once an order has entered dispatch or shipping, we cannot modify the address or reroute the package.

Returned Packages: If a parcel is returned to our facility due to an incorrect, incomplete, or undeliverable address provided at checkout, the customer will be responsible for covering re-shipping fees.

5. Lost, Delayed, or Stolen Packages

Carrier Delays: While we strive to ensure your order arrives within the estimated window, we are not responsible for delays caused by postal backlogs, severe weather, customs clearance, or unexpected courier interruptions.

Missing Items: If your tracking status shows as "Delivered" but you have not received your parcel, please check around your property or contact your local courier office. If you need further assistance, please contact our support team to help investigate.

6. Customs Duties, Taxes, and Fees

International Shipments: Depending on your destination, your order may be subject to import duties, taxes, or clearance fees levied by your local government once the shipment arrives.

Customer Responsibility: Any additional customs fees or import taxes are the sole responsibility of the customer. We recommend checking your local customs regulations before ordering.

7. Customer Support

Contact Us: For any questions or concerns regarding your shipment, order status, or tracking, please reach out through our website’s contact page or customer service